Last Updated: [15/06/2025]
📌 Refund & Return Policy Overview
As an official Daraz.pk affiliate, all purchases made through our links are processed and fulfilled directly by Daraz.pk. This means:
✔ Your refund/return requests must be handled through Daraz.pk's official system
✔ We (pkdaraz.store) do not process refunds directly
✔ Daraz.pk's refund policy applies to all purchases
🔁 Daraz.pk's Standard Refund Policy
1. Eligibility for Returns/Refunds
You may request a refund if:
You receive a wrong/damaged/defective item
The product doesn't match its description
The item hasn't arrived within the promised delivery period
2. Return Timeframe
7 days for most products
15 days for DarazMall items
Some products may have different policies (check individual listings)
3. Non-Returnable Items
Certain products cannot be returned:
Perishable goods
Digital products
Underwear/swimwear (hygiene reasons)
Customized items
🔄 How to Request a Refund
Step-by-Step Process:
Log in to your Daraz.pk account
Go to "My Orders"
Select "Return/Refund" on the relevant order
Choose return reason and submit request
Wait for Daraz's approval (typically 1-3 business days)
After Approval:
✅ Refunds: Processed to original payment method (3-10 business days)
✅ Replacements: New item shipped after return verification
⏳ Refund Processing Times
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards | 3-10 business days |
| JazzCash/EasyPaisa | 1-3 business days |
| Bank Transfer | 3-7 business days |
| Cash on Delivery | Via bank transfer (requires account details) |
📦 Return Shipping
Free returns for defective/wrong items
Customer pays return shipping for change-of-mind returns
Always keep packaging and tags intact
❗ Important Notes
Refund amount may exclude original shipping fees
Digital vouchers are non-refundable
Sale items may have special return conditions
Daraz.pk's decision on refunds is final
📞 Need Help?
For refund-related assistance:
Contact Daraz.pk Customer Service directly:
Live Chat on Daraz.pk app/website
Email: cs@daraz.pk
Phone: [Daraz's customer service number]
For issues with our affiliate links:
📧 Email us at: [theprinceorganization@gmail.com]
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